Your privacy, protected.
We collect what we need to serve you well — and nothing more. This page explains exactly what we collect, how we use it, and your rights.
Last updated: November 2025
1. Information We Collect
When you use our website or book services with Doggie Den Inn, we may collect:
- Contact information: name, email address, phone number, and physical address you provide
- Pet information: pet name, breed, age, vaccination records, medical notes, and care preferences you share with us
- Booking information: reservation dates, services selected, and payment information processed through our booking platform (PawPartner) or payment processor
- Website usage: basic analytics (pages visited, time on site, browser type) collected through standard web analytics
We do not collect more than we need to serve you and your pet.
2. How We Use Your Information
Your information is used for:
- Confirming and managing your reservations
- Communicating with you about your pet's stay
- Maintaining your pet's vaccination and care records as required for safe boarding
- Sending appointment reminders and important updates
- Improving our services and website experience
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
3. Information Sharing
We share your information only when necessary to provide our services:
- Booking platform: PawPartner (our reservation system) processes booking and payment data
- Payment processors: secure third-party payment processors handle transactions
- Veterinary services: in the event of a medical emergency during your pet's stay
- Legal requirements: when required by law, court order, or to protect the safety of our staff and the pets in our care
All third-party services we use are required to handle your information securely and only for the stated purpose.
4. Data Security
We take reasonable steps to protect your information:
- Sensitive information is transmitted over encrypted connections
- Booking and payment data is processed through secure, industry-standard platforms
- Pet records and personal information are stored securely with limited access
While no system is completely secure, we follow standard practices to keep your information safe.
5. Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal record-keeping requirements)
- Withdraw consent for non-essential communications
To exercise any of these rights, contact us at the information below.
6. Cookies & Analytics
Our website uses standard cookies and analytics tools to understand how visitors use the site. These do not personally identify you. You can disable cookies in your browser settings, though some site features may not work as expected.
We do not use behavioral advertising or third-party tracking pixels.
7. Children's Privacy
Our services are designed for adult pet owners. We do not knowingly collect information from anyone under 13. If we discover such information has been collected, it will be deleted promptly.
8. Changes to This Policy
We may update this privacy policy from time to time. The “Last updated” date at the top reflects the current version. Material changes will be communicated through our website or by direct notice for active customers.
9. Contact Us
Questions about this privacy policy or your personal information?
Doggie Den Inn is a DBA of CDDI Services LLC.